Support
The goal is to answer gently, protect user trust, and keep the sanctuary feeling intact.
Support principles
Suggested tone
Thank you for reaching out. I’m sorry the app didn’t feel as smooth as it should. I’ll take a look.
Divine Vibe is designed to stay quiet and local. Your sanctuary data is stored on your device in the current version.
I appreciate you telling me. That helps make the sanctuary steadier.
Avoid
In the current version, Divine Vibe stores sanctuary data locally on your device. Divine Vibe does not require accounts or use cloud sync, Firebase, RevenueCat, analytics, or advertising systems.
You can clear local sanctuary data from Profile → Delete Local Data. This removes your local garden, rituals, moods, goals, preferences, local subscription entitlement/cache status, and optional display name from this device.
Please check your device volume, silent mode, Bluetooth output, headphones, and whether another audio app is currently active. If the sound still does not begin, restarting Divine Vibe may help reset the audio session.
Monthly membership is optional and may provide access to deeper Sanctuary Spaces. Core calm experiences remain available without membership.
Purchases, renewals, cancellations, refunds, and payment processing are handled by Apple App Store or Google Play. Do not send payment card numbers, bank details, receipts with personal information, or full payment credentials by email.
If you previously purchased membership access, please use Restore Purchases on the membership screen. This checks Apple App Store or Google Play purchase records and restores access when an active purchase is found.
If restore does not work, confirm you are signed into the same Apple ID or Google account used for the original purchase.
Some deeper Sanctuary Spaces may require an active monthly membership. If membership is active but a room still appears unavailable, try Restore Purchases first.
If membership is not available yet, the store product may still be loading or may not be available in the app store environment you are using. Please try again shortly, or confirm the app was installed from App Store, TestFlight, Google Play, or an approved test track.
Membership billing, cancellations, renewals, and refunds are handled by Apple App Store or Google Play. Please manage or request changes through the store account used for the purchase.
Divine Vibe is not a medical or crisis-support app. If you feel unsafe or are in immediate danger, please contact emergency services or a qualified professional in your region.
Email support@divinevibe.app. Never send passwords, payment details, or sensitive personal information by email.
Store support fields
Use support@divinevibe.app in both stores. Support URL can be added after legal/support pages are hosted publicly.
When to save feedback
Do not save private emotional details unless the user clearly asks you to preserve them for support context.
Support north star